This guest post comes from 3rd grade teacher Justin McCollum.
I once had a student draw all over his pants with a marker.
Wonder why? According to the nice note I received from the child’s parent after school, it was because my math instruction was not challenging enough. When faced with such crushing boredom, what else is a kid to do?
Moments where I am blamed for something I did not do take me to a dark place. They make me question my career choice, the moral fiber of our society, and my hope for the future. I fantasize about the scathing response I will righteously deliver to my foe’s inbox. And then I calm down and deal with it, in what I hope is an effective way.
Here’s what I’ve learned from being a scapegoat:
Take a little time to calm down, but not too much. Obviously, it’s important to cool off a little before doing something knee-jerk that will be counterproductive and get you in trouble. But it’s also important to go ahead and deal with it. There’s no need to drag it out and let it drag you down for any longer than necessary.
Try to remember that this is not really about you. Somebody is frustrated. They don’t know what to do. So they blame you.
Let your boss know. Go ahead and be proactive about letting your boss know there is a parent who is angry with you. Chances are, your boss will recognize that the claim is misguided and will offer some support. At the very least, they will know about it and won’t be blindsided if the issue makes it to them down the road. Your boss will already be in your corner instead of wondering why they’re spending their precious time cleaning up your mess. Also, you won’t waste mental energy being scared of whether or not your boss will find out and whether or not they will understand.
Remember customer service. Be polite so that you don’t escalate the situation. Use Todd Whitaker’s magic words to affirm that you hear and understand the concern. Say, “I’m sorry that happened.” (From his book Dealing With Difficult Parents, which is a great read for more thoughts on these types of issues.) Reassure the parent that you are willing to work together to address the issue. You are not Zappos, and are not obligated to do everything in your power to prove that the “customer is always right,” but when you are polite and acknowledge the other person’s concern, you demonstrate that you are willing to be a good partner in solving this problem.
Accurately rename the issue. In my pants-drawing escapade, the problem was that a parent was frustrated with a child’s decision to ruin a pair of pants. While my math instruction could improve in countless ways, ruining pants is not one of its faults, and was not really the problem. If you can only muster the courage to rename the issue in your own head, even that will help you realize that the issue is not a result of your own shortcomings. If you can navigate the delicate road to rename the issue for the parent (not an easy thing to do, especially if you are upset and frustrated yourself—tread lightly), then you have both mastered effective communication and helped someone solve a problem that actually exists.
If you’re putting your communication in writing, run it by a trusted colleague first. Always get a second opinion. It could be that you need someone to veto something that is bound to make your life miserable. Or it could be that you need someone to help you get the courage to stand up for yourself when appropriate.
This is a game where you must swallow your pride, but not sacrifice your dignity. If you can use the steps above, then hopefully, the situation will pass quickly and turn into an opportunity to do what we ultimately got into the teaching profession to do: help someone. ♦