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Principals: Are you brave enough to ask for staff feedback?

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“Criticism may not be agreeable, but it is necessary. It fulfils the same function as pain in the human body. It calls attention to an unhealthy state of things. If it is heeded in time, danger may be averted; if it is suppressed, a fatal distemper may develop.”

~ Winston Churchill

 

No one likes criticism. It’s in our nature as humans to avoid it, sometimes at all costs. Still, hearing what you need to work on is one of the only ways you get better. And if you’ve taken on the incredibly complex and demanding job of school administrator, you probably have plenty to work on. Your staff is one of the most valuable sources of information you have about your school culture, whether students are getting what they need, staff morale, and how effectively you’re doing your job.

The question is, are you taking advantage of this resource? Are you asking for feedback from your staff? If you are, if you’re asking quality questions and seeking honest answers, then you’ve probably grown quite a bit as a result, and your staff is probably grateful for the opportunity to express themselves.

If not, then maybe it’s time to start. Maybe this is the year you take a deep breath and ask.

Getting Quality Feedback…for Real

It’s possible that you think you’ve been asking for feedback, but you have been doing it in a way that isn’t producing results. Maybe you occasionally mention something general to your staff like, “Hey, if anyone ever has suggestions or feedback for me, just let me know.” Or in your start-of-the-year speech to the faculty, you mention that you have an open-door policy — teachers should feel free to talk to you any time they’re having a problem.

Only two types of employees will take you up on this offer: Those who have a close relationship with you, and those who are very, very bold. In our 2014 survey of teachers’ attitudes toward their administrators, a full 70 percent said they would not feel comfortable going to their principals with a concern about something the administrator had done. This doesn’t mean problems don’t exist; it just means very few people are willing to tell you about them.

To get genuine, honest feedback, ask for it in a way that protects the respondents’ anonymity, allowing them to speak their minds freely without fear of repercussion. You can do this by simply telling teachers to leave their names off their responses, or distribute the survey through a free online survey platform like Google Forms or SurveyMonkey.

This doesn’t mean you should open yourself up for harsh, snarky, non-constructive criticism: Before launching any kind of survey, tell your staff that you are seeking feedback so you can improve, and request that they stick to comments that are professional and constructive.

You also need to ask good questions.

Suggested Items for a Faculty or Staff Survey

To get a full, clear picture of how well you’re doing, ask questions that prompt teachers to consider your performance from different, specific angles, while allowing them to also provide more open-ended feedback. The following are some suggested survey items.

This first set is a list of positive descriptors. Have respondents indicate the extent to which they agree or disagree with statements like these:

 

It’s also a good idea to include some open-ended questions to help root out problems that can’t be detected by the statements above. Here are a few good open-ended items:

 

Finally, leave room for other comments or suggestions that don’t necessarily fit into any one category.

What to Do with Your Results

Once the feedback comes in, you’ll need to brace yourself for reading things you don’t like. For some people, even getting an “agree” when they could have gotten a “strongly agree” is enough to hurt.

Push through it. You can handle this. Whether a person’s feedback is fair or not, grounded in reality or not, it’s true for them and therefore has some impact on your school.

With an anonymous survey, you obviously won’t know who said what. This makes follow-up tricky. Avoid trying to hunt down people who made specific comments: This will destroy the trust you built in the first place by establishing anonymity. Instead, look for patterns. If more than one person marked you down for something, it’s worth taking a good look at your practices in this area. Share your results with someone who knows you well and whom you trust — this could be a spouse or partner, another administrator, or even a teacher whose opinion you respect — and ask them to give you some honest feedback based on your results.

If you choose to share your results with your staff, do so carefully — be sure to remove anything that might put a spotlight on anyone, such as a comment that’s obviously from one particular teacher. Keep the focus on you and how you can better serve your staff.

Then, make a plan. Set some goals for improvement in the areas where you need the most growth, and after some time has passed, ask for input again.

 

Getting feedback is rarely pain-free. Neither is growth. But the rewards you’ll reap from going through the process — happier teachers who stick around, a school that truly meets the needs of students, and the priceless knowledge that you’re doing a good job — are worth it. ♦

 

Slide1Want a ready-made survey?

I have a great one in my Teachers Pay Teachers store. It’s a fully editable Microsoft Word file that’s ready to print and use as is (containing the questions in this post), or you can add questions of your own. Click here to take a look.

 

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10 Comments

  1. Cynthia Gordon says:

    Hi Jennifer! I took your challenge! I am an elementary school vice principal and after reading your blog, I reflected on the fact that I’ve done 15 different staff appraisals this year, yet they never really get an opportunity to provide feedback to me. It was an amazing experience! I’ve just recently become a connected leader, with Twitter, Blogs and Chats so I’m going to use this experience to write my first blog. The professional push I’ve had from educators through social media has already made me a more reflective leader so thank you for contributing to my growth!

    • Cynthia,

      You have no idea how excited I am to hear this! I’m so glad you decided to take that brave step, and I bet your staff is, too. Thanks so much for sharing this!

  2. Kathy says:

    Jennifer — I would love to see a regularly occurring evaluation where people did sign their names. We sign our names to student assessments. Principals sign their names to teacher assessments. For me, the days of anonymous evaluations after people have pent-up frustrations should be over. Rather, we could seek feedback often. After staff meetings: 1) what went particularly well? 2) what is one suggestion for improving the next meeting? At a teacher/principal meeting: How have I helped you help your students succeed? What else could I do to support your work?

    And so on. There are so many ways to build relationship and trust and provide feedback you can own. It changes the culture of the school.

    • Anne says:

      There are schools where the principal uses the principal evaluations to attack the staff if they aren’t all positive and can specifically attack certain staff if it’s not anonymous. Please remember that even in 2016 there are bully principals still in power.

      • Leo Thompson says:

        Too true and I hope I’m not one of them! I think this sort of thing could work where trust has really been established and ‘proven’ but too often the turnover of administrators and staff is too high for these relationships to be properly formed. The most important things for me is to let teachers know that their feedback has been heard and that you have reflected and taken note. The idea of ‘servant leadership’ really underpins this philosophy and need for a two way openness on both sides.

  3. Leo Thompson says:

    Jennifer, I like these ideas, as well as the concise nature of the questions. I feel they really convey important areas for teachers, as opposed to areas that might be highlighted as important to administrators for Board, District or State – though they are not necessarily exclusive. I am a secondary school principal and just attempted my first survey after 4 years of procrastinating cowardice! It is ‘true for them’ as you say, and, though not all my feedback was pleasing, it was at least useful in the sense that the oranges and reds on the pie chart can become areas of focus. Fortunately, I didn’t get a mauling so feel more inclined to give it another go! On reflection, I should have used some of the survey questions you shared and binned some of my own. Keep writing and creating!

  4. Abby Cochran says:

    I am a high school principal and just sent out your survey to my teachers. One of my teachers responded immediately saying how wonderful she thought the survey was and did I know of any for teachers to use with their students. She acknowledged the fact that she could simply modify the one I had sent, but was just curious if I knew of one that already existed for teachers. So, now I am passing that question on to you. Do you happen to know of a similar survey for teachers to use with their students?
    Thank you. I can’t wait to get the results for myself.

    • Debbie Sachs says:

      Hey Abby!
      This is Debbie, a Customer Experience Manager with Cult of Pedagogy. Thanks for writing in and — and Yes! On our site teachers can check out 5 Reasons You Should Seek Your OWN Student Feedback. There they can read about the benefits of getting student feedback, learn how to create a great survey, and they can even access a ready-made form to use for gathering student feedback. Have fun!

  5. Megel Ricardo Barker says:

    Hi Jennifer,
    I stumbled across these questions a while back and never saved the bookmark. I am so glad I have found them again. I have converted into a Google Form. Hope this is not a problem. This style of questioning encourages conversation and helps to address issues without the conflicts. Really appreciated and very empathetic to the needs of principals and their teams.

  6. Hello, Jennifer! It is the great challenge to collect the feedback from staff. But it is also necessary to know the point of view of staff. Thanks for sharing and keep posting such nice blogs.

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